General questions
Ideas, feedback and anything else about the site.
Usual reply: within 2 working days
Send a message to the cove
Contact Risufi Bass Cove
Pick the address that fits your question and write to us from your own email app. There is no form on this site, so your message goes straight to the right person.
Player support
The wheel, defenders, controls, display problems or scores that look wrong.
Usual reply: within 2 working days
Privacy
Browser storage questions and requests about your personal data.
Usual reply: within 5 working days
Legal
The terms, intellectual property and formal notices.
Usual reply: within 5 working days
Accessibility and feedback
Barriers with keyboard, screen readers, contrast or language, and suggestions to fix them.
Usual reply: within 3 working days
Operator
Risufi Bass Cove is developed and operated by GAMPROTECT LTD.
GAMPROTECT LTD
Support hours
Our team reads mail Monday to Friday, 08:00 to 18:00 UTC. We answer players from every time zone; messages sent at the weekend are handled on the next working day.
What to include
- The browser and device you use
- The language selected on the site
- The page and the wave where something went wrong
- A short description of what you expected and what happened
- A screenshot, if it helps to explain
Never send us
Passwords, payment card or bank details, copies of identity documents or anything else sensitive. We will never ask for them.
Privacy
How we handle the information in your messages is explained in the privacy policy.
Quick answers
Can I win anything here?
No. The game has no prizes and nothing of value; shells, points and blessings exist only inside the game.
The wheel did not appear. Why?
It spins once per browser session. Close the tab or open a new private window to see it again.
My best score disappeared.
It is kept in your browser. Clearing site data or using another browser starts it from zero.
Do you have a phone line or chat?
Not at the moment. Email is the only channel, and we answer every message.
Please never send passwords, payment details or identity documents by email.